1. General

1.1 The Terms and Conditions below set out the terms between you the userand the website owner - Smelly Paws.

1.2 By using this website you are agreeing to the Terms and Conditions listed.

1.3 You should not use this website if you do not agree to the Terms and Conditions Listed.

2. Customer Infomation

2.1 The contact information that you provide when creating an account or placing an order should be correct.

2.2 You- The website user are responsible for creating, maintaining and storing your own username and password for access to your account.

2.3 You - the website user are responsible for all actions (change of password, change of address etc) and orders placed. If you believe your account has beenaccessed by a 3rd party, please let know immediately.

2.4 We reserve the right to limit your access to your account or to remove your account if these terms and conditions are deemed to have been broken, we will inform you of our decision to do so and will only resort to this step if we deem it absolutely necessary.

3. Customer Complaints

3.1 If in the unlikely event you are not satisfied with your purchase, we encourage you to email Hello@smelly-paws.co.uk at the first instance where we will respond to your query with 3 days.

4. The Website

4.1 The website is owned and operated by smelly Paws through our website builder - Shopify.

4.2 The website is intended to be used only by adults.

4.3 We are not liable for any content by 3rd parties reached bynavigating through and out of our website.

5. Licence

5.1 We grant you a licence to access this website, its content and the services contained within this website which is only to be used solely for personal use.

5.2 This above licence does not allow you to download and modify any part of this website.

5.3 The design of this website, its layout and its content cannot be modified without our consent

5.4 This Website, its layout and its content cannot be placed within a frameset of another website.

6. Events Outside Of Our Control

6.1 In the event of orders being delayed or being cancelled due to events outside of our control we will not be held liable. Events outside of ourcontrol include, but are not limited to:- Fire, Flood, Acts of God, War, Terrorism, Civil unrest, Industrial action by our suppliers or Parcel delivery services (couriers)

6.2 In the event of your order being delayed or cancelled we will endeavour to contact you to explain and/or the use of a splash banner on the homepage of the website.

7. Copyright

7.1 Our Logo is the property of Smelly Paws and cannot be copied or modified in anyway without our permission.

7.2 All the content, Images, Graphics, Logos, Slogans, Look and layout of this website remain the property of Smelly Paws unless stated otherwise and cannot be copied or modified in any way without our permission.

8. User Generated Content

8.1 Where such facilities are made available you maybe able to provide reviews on this website of our products – This is known as user generated content.

8.2 As part od this content you are agreeing to provide a fair and accurate account and not being influenced by 3rd parties or rival companies to solely discriminate the brand or products.

8.3 We reserve the right to remove any user generated content which does not meet these terms and conditions. We will not tolerate any abusive, hate filled, racist or expletive content and again we reserve the right to remove this content.

8.4 We shall nor assume any responsibility or auditing or monitoring any user generated content.

9. Exclusion of Liability and Limitations

9.1 The Content and information provided on this website without any charge we exclude all liability of such content.

9.2 All business losses which include but are not limited to the loss of profits, income, revenue, commercial contracts, commercial opportunities and damage to goodwill.

9.3 All losses or damages not reasonably foreseeable at the time of sale (contract between you and us) are excluded.

9.4 The loss of and or corruption of databases, data, systems, hardware and software are also excluded.

9.5 These terms and conditions do not limit liability or exclude any form of personal injuryor death caused by us or you.

10. Jurisdiction

10.1 The terms and conditions laid down shall be interpreted and enforced in accordance with English law.

Our registered Address is:

Smelly Paws Candles
Penstraze Business Centre
Penstraze
Truro
TR4 8PN